Public Offer Agreement

This document constitutes a public offer in accordance with part 2 of article 407 of the Civil Code of the Republic of Belarus. The administration of the SafeSelf platform, hereinafter referred to as the “Contractor”, and a natural person, hereinafter referred to as the “Customer”, on the other part, hereinafter referred to as the “Parties”, have concluded this Agreement as follows.

1.1. The Contractor undertakes to provide information and consulting services in the form of individual, couples and family psychological consultations delivered remotely (online) and offered on the Contractor's website at https://safeself.online (hereinafter — the “Website”), on a paid basis in accordance with the terms of this public offer.

1.2. The current list of Services provided by the Contractor and their cost are given on the Website and form an integral part of this Agreement.

1.3. The Customer accepts the Services provided by the Contractor in accordance with the terms of this Agreement.

1.4. The Contractor reserves the right to amend this public offer agreement and other information on the Website, and therefore the Customer undertakes to review the current version of the Agreement before receiving the Services. The current version of the Agreement is published at: https://safeself.online/oferta.

2.1. This Agreement is a public agreement (article 396 of the Civil Code of the Republic of Belarus), under which the Contractor undertakes to provide the Services to an unlimited number of persons who have applied for such Services.

2.2. The publication of the text of this Agreement on the Contractor's official website at https://safeself.online/oferta constitutes a public proposal (offer) by the Contractor addressed to an unlimited number of persons to conclude this Agreement (para. 2 of article 407 of the Civil Code of the Republic of Belarus).

2.3. This Agreement is concluded by the Customer's accession to this Agreement, that is, by the Customer's acceptance of the terms of this Agreement as a whole, without any exceptions or reservations (article 398 of the Civil Code of the Republic of Belarus).

2.4. The fact of the Customer's acceptance of the terms of this Agreement is the placing of a request for the Service — choosing the date and time of the session, entering reliable information about the Customer (name, email address, mobile phone number) and paying for the Service.

2.5. Payment is made through the internet acquiring services available on the Website. Payment is deemed made from the moment the relevant amount is credited to the Contractor's settlement account.

2.6. The Agreement is effective from the moment the payment is credited to the Contractor's settlement account until the obligations and mutual settlements between the Parties are completed.

2.7. To confirm the conclusion of the Agreement, a notification of a successful order is sent to the email address specified by the Customer when placing the request; that notification also serves as notice of the conclusion of the Agreement.

2.8. In accordance with para. 3 of article 404 of the Civil Code of the Republic of Belarus, this Agreement is deemed concluded in writing, in Minsk, Republic of Belarus.

3.1. The Contractor undertakes to:

3.1.1. Provide the Services with due quality and in full in accordance with the terms of the Agreement.

3.1.2. Promptly inform about changes arising in the course of providing the Service: the timing and procedure for sessions — by publishing information on the Website.

3.1.3. Keep confidential the Customer's personal information and any details that became known to the Contractor in connection with the provision of the Services, in accordance with the Privacy Policy published at: https://safeself.online/privacy.

3.2. The Contractor has the right to:

3.2.1. Independently determine the forms, methods and ways of providing the Services.

3.2.2. Engage psychologists registered on the SafeSelf platform to provide the Services; they are independent specialists.

3.3. The Customer undertakes to:

3.3.1. Pay for the Services in accordance with the terms of Section 4 of the Agreement.

3.3.2. Provide reliable information about themselves when placing a request.

3.3.3. Keep confidential the personal information of other participants and specialists of the platform.

3.3.4. Promptly check correspondence arriving at the email address specified when placing the request.

3.3.5. The Customer has the right to receive the paid service in accordance with clause 1 of this Agreement.

4.1. The cost of the Services is determined by the scope, nature and duration of the Services and is reflected in the materials published on the Website.

4.2. The Contractor provides the Services on a 100% prepayment basis.

4.3. The Customer pays for the Services by bank transfer: by bank card or through the internet acquiring services available on the Website. Payment is made in Belarusian rubles (BYN).

4.4. All costs related to transferring payments under this Agreement to the Contractor's account are borne by the Customer.

4.5. In the event of changes in tax legislation or market conditions, or the introduction of additional taxes and mandatory payments, the Contractor reserves the right to unilaterally change the cost of the Services and must notify the Customer no later than 10 (ten) calendar days before the cost changes. A change in cost does not apply to Services already paid for.

4.6. If a session is missed without prior notice to the Contractor (less than 12 hours before the start), the cost of the session is not refunded. If a session is missed for a valid reason (confirmed by documents, for example a medical certificate), the Customer may reschedule the session after agreeing the time with the specialist in advance.

4.7. If you have questions about payment or need to refund the money paid, the Customer contacts the Contractor at safeself-platform@yandex.by. The refund is made by the same method that was used for payment.

4.8. A refund of the amounts paid is possible in the following cases:

— the session was cancelled by the Contractor and no other time was agreed with the Customer;

— the Customer cancelled the session no later than 12 (twelve) hours before it starts;

— the payment was made twice or for an amount exceeding the cost of the Service (the overpaid amount is refunded);

— the Service was not provided for reasons attributable to the Contractor, including the technical impossibility of holding the session on the Contractor's side;

— the Customer refused the Service before it was provided, in accordance with the procedure established by the legislation of the Republic of Belarus, with deduction of the Contractor's actually incurred expenses.

The refund is made by the same method that was used for payment, within 10 (ten) working days from confirmation of the ground for refund. The time the funds are credited to the Customer's account depends on the issuing bank.

5.1. For failure to perform or improper performance of the terms of the Agreement, the Parties are liable as provided by the applicable legislation of the Republic of Belarus and by the Agreement.

5.2. If the Agreement is terminated at the Customer's initiative after the provision of the Service has started, the funds paid for the session provided are not refundable.

5.3. A Party is released from liability for full or partial breach of the Agreement if it proves that such breach resulted from force majeure circumstances, provided that their occurrence is confirmed by a document issued by a competent state authority.

5.4. All disputes arising in connection with the performance of this Agreement or related to it are resolved through negotiations between the Parties.

5.5. If the relevant dispute cannot be resolved through negotiations, it is resolved in court in accordance with the established jurisdiction and venue for such a dispute under the applicable legislation of the Republic of Belarus.

6.1. This Agreement is deemed concluded from the moment the funds paid by the Customer for the ordered Services are credited to the Contractor's account.

6.2. The Agreement may be terminated early by agreement of the Parties or unilaterally in the cases provided for by the Agreement. If the Agreement is terminated, mutual settlements between the Parties are made in accordance with the terms of the Agreement.

7.1. All disputes and disagreements that may arise from this Agreement or in connection with it are resolved by the Parties by agreement.

7.2. All matters arising from this Agreement or relating to it that the Parties cannot settle amicably are referred for final resolution to a competent court of the Republic of Belarus.

7.3. In all matters not governed by this Agreement, the Parties are guided by the legislation of the Republic of Belarus.

8.1. The Services and the Website are provided solely for the purposes of psychological counselling and arranging sessions. The User undertakes to use the Website and the SafeSelf application in accordance with the legislation of the Republic of Belarus, the Google APIs Terms of Service and this Agreement.

8.2. It is prohibited to use the Website, the application and any services connected to them (including Google APIs) to create, generate, alter, distribute or store intimate imagery of individuals without their consent, including imagery created or edited with artificial intelligence (AI-generated non-consensual intimate imagery, AI NCII), as well as sexually explicit material involving minors and any other unlawful material.

8.3. The service provides no image generation or image editing features. Google APIs are used in the application only for signing in to the personal account; bookings are added to the user's calendar through an .ics subscription link without access to the Google account.

8.4. If a breach of clause 8.2 is detected, the Contractor immediately blocks access to the Services and to the offender's account and may transfer the information to law enforcement. Payments for Services not provided for this reason are not refunded.

9.1. The Parties unconditionally agree that the Customer's details are the information provided by the Customer when placing an order for the Services.

9.2. Contractor's details:

Individual entrepreneur Avsukevich Evgenia Nikolaevna (ИП Авсюкевич Евгения Николаевна), UNP 194039540.

Registered address: 220102, Republic of Belarus, Minsk, Michurina St., 8, apt. 22.

Settlement account (IBAN): BY45 UNBS 3013 0315 8000 0013 9330 with JSC “BSB Bank”, Minsk, BIC: UNBSBY2X.

Payment details are provided when placing an order through the internet acquiring services on the Website.

Contact details: tel. +375 44 728-81-46, e-mail: safeself-platform@yandex.by